uk9i Privacy Policy — How We Protect Your Personal Information

Section 1

Data We Collect

uk9i collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically as you browse and play, and occasionally from third-party service providers who assist us in operating the platform. The categories of data we collect are described below.

1.1 Registration & Account Data

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the 18+ age requirement for gaming on uk9i.
• Email address — used for account notifications, promotional communications (where consented), and security alerts.
• Mobile phone number — used for two-factor authentication and account recovery.
• Residential address — including city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) for identity verification and AML purposes.
• Username and password — your chosen account credentials. Passwords are stored in hashed, salted form and are never accessible to uk9i staff.

1.2 Identity Verification (KYC) Data

• Government-issued photo ID — National ID card (NID), passport, or driving licence scan or photograph.
• Proof of address document — utility bill, bank statement, or official correspondence issued within three months.
• Payment method verification — screenshot or confirmation of your bKash, Nagad, Rocket, or bank account.
• Selfie with ID — a live photograph of you holding your identity document, requested in certain high-value or flagged cases.

1.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., masked bKash number).
• Transaction reference numbers and processing status records.
• Source-of-funds documentation submitted in response to AML review requests.

1.4 Gaming Activity Data

• Game session logs including game title, provider, session duration, wager amounts, and outcomes.
• Sports betting market selections, stake amounts, and settlement results.
• Bonus and promotion claim history, wagering progress, and expiry records.

1.5 Technical & Device Data

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session timestamps, pages visited, and click-path data within the platform.
• Cookie and local storage identifiers — see Section 4 for full cookie details.

Section 2

How We Use Your Data

uk9i processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: contractual necessity (processing required to operate your account and deliver gaming services), legal obligation (processing required by AML, KYC, and consumer protection obligations), and legitimate interests (processing for fraud prevention, platform security, and service improvement where those interests are not overridden by your rights).

Where uk9i relies on your consent for a processing activity — such as sending promotional emails about seasonal offers (Eid promotions, BPL bonuses, Pohela Boishakh specials) — you have the right to withdraw that consent at any time by updating your communication preferences within your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Section 3

Data Sharing & Third Parties

uk9i does not sell or rent your personal data to any third party. We may share your data with carefully selected service providers and in specific circumstances required by law. All third-party data processors engaged by uk9i are contractually bound to process your data solely on our documented instructions and in accordance with applicable data protection standards.

3.1 Legal Disclosures

uk9i may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or where uk9i reasonably believes such disclosure is necessary to protect the safety of any individual, to investigate suspected fraud, money laundering, or other illegal activity, or to enforce these Terms & Conditions.

3.2 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of uk9i's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from the transfer via the email address registered to your account.

Section 4

Cookies & Tracking Technologies

uk9i uses cookies and similar tracking technologies (such as local storage and session tokens) to deliver core platform functionality, remember your preferences, maintain your login session securely, and measure how the platform is used. We do not use cookies to serve third-party behavioural advertising to you on other websites.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in and using account features. Disabling functional cookies will mean your preferences are not saved between sessions.

Section 5

Data Retention

uk9i retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention periods apply as a general guide.

• Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years following permanent account closure, in line with AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, as required by applicable financial regulations.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five (5) years following the transaction date.
• Gaming session logs: Retained for up to three (3) years from session date for dispute resolution, responsible gaming monitoring, and fraud investigation purposes.
• Support and communication records: Chat logs and email correspondence are retained for up to two (2) years from the date of the last communication in a given support thread.
• Marketing consent records: Records of your consent or opt-out from marketing communications are retained indefinitely so that uk9i can demonstrate compliance with consent obligations.
• Technical and device logs: Server logs containing IP addresses and session metadata are retained for up to ninety (90) days for security and fraud investigation purposes, after which they are automatically purged.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Section 6

Your Privacy Rights

As a user of the uk9i platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our data team at support at uk9i.com with the subject line "Privacy Rights Request — [Your Username]". We will respond within five (5) working days of receiving your request and will aim to fulfil it within thirty (30) days.

Section 7

Data Security

uk9i takes the security of your personal data seriously. We have implemented a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. While no online system can guarantee absolute security, the following measures reflect our commitment to maintaining a robust security posture.

• SSL/TLS Encryption in Transit: All data transmitted between your browser or device and uk9i's servers is encrypted using TLS 1.2 or higher. This applies to login sessions, payment flows, and all account management interactions.
• Encryption at Rest: Sensitive data fields — including passwords (stored as salted hashes), financial identifiers, and identity document references — are encrypted at rest within uk9i's database infrastructure.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. uk9i staff are granted data access permissions only to the extent required by their specific role. All internal data access is logged and auditable.
• Two-Factor Authentication: uk9i strongly encourages all users to enable two-factor authentication (2FA) on their accounts. 2FA adds a second layer of identity verification beyond your password, significantly reducing the risk of unauthorised account access.
• Fraud Monitoring Systems: Automated systems monitor account activity in real time for anomalies indicative of unauthorised access, account takeover attempts, or suspicious transaction patterns.
• Regular Security Audits: uk9i's platform undergoes regular third-party security assessments, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, uk9i will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.

Section 8

Policy Updates & Contact

8.1 Updates to This Policy

uk9i reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — those that substantially affect how we process your personal data or your rights in relation to it — we will notify you by email to your registered address at least seven (7) days before the changes take effect. Minor and non-material amendments (such as typographical corrections or clarifications that do not affect your rights) may take effect immediately upon publication on this page.

The "Last Updated" date at the top of this page will always reflect the date on which the most recent version of the Privacy Policy was published. We encourage you to review this page periodically to stay informed about how uk9i protects your personal data.

8.2 Children's Privacy

The uk9i platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If we become aware that personal data has been submitted by a person under 18, we will delete that data and close the associated account without delay. If you believe a minor has registered on the uk9i platform, please notify us immediately at support at uk9i.com.

8.3 Links to Third-Party Sites

The uk9i platform may contain references to third-party services, payment providers, or game studios. This Privacy Policy applies solely to data processed by uk9i. uk9i is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third party before providing them with personal data.

8.4 How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how uk9i handles your personal data, please contact our data team using the details below. We are available 24 hours a day, seven days a week, and all correspondence is handled in English.